The article is divided into two categories. The first category analyzes 10 examples and use cases related to business processes that will change with artificial intelligence, and the second covers 10 examples and use cases related to sectors that are being transformed by AI. If your company offers customer service, you should already be creating your first chatbot. Even having a basic rule-based chatbot, which is pre-programmed to answer 30 to 40 of your customers' most frequently asked questions, would be better than having nothing at all.
Autonomous cars, planes and ships will completely change the transportation industry. An even simpler example is Google, which automatically completes answers when you type in the search bar. An AI algorithm collects data about what people search for most often and uses it to fill in predictions that you can use to navigate. As the business world and society become more complex, AI tools that analyze enormous amounts of data become crucial, as they can help leaders make better decisions based on data and evidence.
While one of the criticisms of AI algorithms is the human bias that can be introduced through biased algorithms or training data sets, AI can help reduce inequalities.