If your service processes are simple and contain routine steps, these services can be easily automated. The main objective of simplifying service processes is to reduce performance variances by reducing process steps. The difficulty lies in the fact that automation generally starts at the lowest levels of an organization. Grassroots efforts grow, teams begin to experience triumphs, and leadership begins to take notice.
All of a sudden, there's talk of automating everything. For example, complete observability solutions can track metrics, events, track data and logs related to the performance of applications, networks, cloud environments, support services, potential vulnerabilities, and even individual end-user experiences. This level of visibility provides measurable and actionable metrics about the company as automation progresses across the enterprise. A poor application experience is one of the fastest ways to erode customer loyalty and employee satisfaction.
Fortunately, automation can ensure top-notch digital experiences for your users. We've found that establishing the connection between experience and automation is one of the best ways to align business and technical stakeholders around automation projects and strategy. Our customers, who have focused on automating operations, have seen significant increases in operational efficiency. They have achieved significant reductions in network interruptions and in the time needed to observe, detect, repair and prevent problems.
One area where we've seen automation pay dividends in terms of improving accuracy is in safety. Sometimes it can seem like automation only adds complexity to already confusing technological and business environments. However, we believe that, when done right, automation offers a return to simplicity. Your primary goal should be to simplify your organization's business service processes.
If those processes are easy and include simple steps in the routine, automating them could be a breeze. The main objective of simplifying any service process is to reduce performance variances by reducing process steps. IT services with low variance in performance will provide regular customer service, creating more value for the customer and, consequently, for the business. McKinsey conducted a study to investigate the potential of automation technologies for jobs, organizations and the future of work.
Research suggests that 45 percent of the activities that people are paid for can be automated by adapting automation technologies. In particular, it's a common misconception that automation affects only low-skilled roles. The research revealed that even the highest-paying positions, such as senior executives, have a significant number of daily tasks that can be automated. According to our analysis, less than 5 percent of occupations can be fully automated with current technology.
However, about 60 percent of tariffs could automate 30 percent or more of their constituent activities. In other words, automation can change most tasks. It will require the necessary redefinition of work and a transformation of business processes. McKinsey estimated that tasks that consume more than 20% of a CEO's working time could be automated using automation technologies.
These include analyzing reports and data, preparing tasks for employees, and reviewing incoming documentation. On the contrary, there are many lower-paying jobs, such as landscapers and maintenance workers, where only a small percentage of tasks could be automated with today's available technology. Capabilities such as creativity and emotion detection are fundamental to the human experience and are also difficult to automate. However, the amount of time workers spend on activities that require these skills seems to be surprisingly low.
Only 4 percent of work activities in the U.S. economy require creativity at an average human level of performance. Similarly, only 29 percent of work activities require an average human level of performance in detecting emotions. After all, automation provides tremendous opportunities for people to focus on strategic and more ROI-driven tasks, allowing repetitive, rule-based tasks to be automated.
With Electroneek RPA, you can be sure that daily or weekly reports and other routine tasks are always performed with 100% accuracy and timeliness. Its unique capabilities to automatically discover automation opportunities in its workflows allow Stuff to manage working hours more effectively. Depending on the type of service that is created during the service strategy stage of the ITIL service lifecycle, service automation must be analyzed during the planning stage. Below are the path and guidelines for implementing a successful ITSM, the automation that can be considered in the planning phase.
The automation of IT services not only saves expenses on different resources, but also allows for the proper management of the services available to customers. For organizations looking to combat interruptions and performance degradation, areas of automation such as service management and orchestration, observability, AIOps, and RPA are a game-changer. .
