Business process automation (BPA) is the use of software to automate repeatable, multi-step business transactions. Unlike other types of automation, BPA solutions are often complex, connected to several business information technology (IT) systems, and are specifically tailored to an organization's needs. Business process automation is the use of technology to automate manual and repetitive tasks, so that employees can focus on critical tasks. Automating business processes minimizes costs, increases efficiency and streamlines processes, from simple to complex.
ProcessMaker is an easy-to-use business process automation (BPA) and workflow software solution. Design, execute, report and improve your business processes. Unlike automating tasks, process automation examines a process from the start to identify as many automation opportunities as possible. Automated processes, such as automatically sending a response to a customer's query or automatically sending support requests to the appropriate department, will ensure that customer needs are managed as efficiently and quickly as possible.
For example, according to a Forrester Total Economic Impact (TEI) study, companies that use Software AG's ARIS for their business processes achieve an ROI of 301%, and when they use ARIS to improve risk management and compliance processes, the ROI can go up to 457%. The information gained by analyzing an automated process can clearly show you the gap between your business process as it is and how it should ideally be. As applications arrive, candidate profiles are automatically recorded as the software collects their resumes. Because each process is comprised of a series of tasks and workflows, the primary goal of BPA is to automate as many elements of the process as possible.