Artificial Intelligence as a Service (AiaaS) is a third-party AI offering that can be outsourced to enable people and businesses to experiment with AI for various purposes. This type of service allows users to explore the potential of AI without needing large initial investments and with less risk. Through experiments, they can sample many public cloud platforms and test different machine learning algorithms. By incorporating the power of AI into customer service operations, companies can identify customer needs and expectations better than ever. Investing in AI solutions can generate significant benefits, such as increasing sales volume by 10% and profits by 15%.
However, the use of AI solutions can help companies increase their profits by more than 15% and, at the same time, keep their revenues the same. A study conducted by Forrester Research states that customers who receive proactive customer service based on chatbots have a 43% loyalty to a brand. So, how exactly could your customer service department benefit from the integration of artificial intelligence? Let's take a look at 10 of the most important benefits.
1.Reduced Work Without Added ValueAIaaS gives you access to AI and reduces work without added value, while providing a high level of transparency. This means that companies can easily track the progress of their AI projects and make sure they are getting the most out of their investment.
2.Cost-Effective Pricing ModelMachine learning requires a lot of computing power, but most pricing models focus on utilization. AiaaS allows you to pay per use, which makes it much more cost-effective than traditional methods.
3.Increased AccessibilityBy eliminating these essential services from the hands of a few, many more companies will be able to benefit from AI and machine learning.
This increased accessibility will help drive innovation and create new opportunities for businesses.
4.Improved EfficiencyAIaaS can help companies improve their efficiency by automating mundane tasks and freeing up resources for more important tasks. This can help companies save time and money while still providing excellent customer service.
5.Increased ProductivityAIaaS can also help companies increase their productivity by automating processes and providing insights into customer behavior. This can help companies make better decisions and improve their bottom line.
6.Enhanced Customer ExperienceAIaaS can help companies provide an enhanced customer experience by providing personalized recommendations and responding quickly to customer inquiries. This can help companies build trust with their customers and increase loyalty.
7.Improved Decision MakingAIaaS can also help companies make better decisions by providing insights into customer behavior and trends.
This can help companies make informed decisions that will benefit both the company and its customers.